Refund Policy

1. Subscription Refunds

All subscription payments are processed securely through Waffo Pancake (primary) and Creem (alternative), our trusted PCI-DSS compliant payment providers. Refund requests are handled on a case-by-case basis. Due to the immediate delivery nature of our digital service, refunds are limited except in the following cases:

• 7-Day Guarantee for New Subscribers: First-time subscribers may request a full refund within 7 days of first charge, provided usage does not exceed 10% of plan quota.
• Duplicate Charges: Full refund for charges resulting from billing errors.
• Verified Service Interruption: Pro-rated refund or credit for downtime exceeding 72 hours due to our fault.
• Annual Plans: Full refund available within 14 days of purchase.
• Monthly Plans: Refunds for the current month if requested within 48 hours of charge.
• After 14/48 Days: No refunds are provided, but you can cancel at any time — service continues until the end of the billing period.

2. Processing Time

Approved refunds are processed within 5-10 business days and returned to the original payment method. We will send a confirmation email within 2 business days of receiving your refund request.

3. Chargebacks

If you dispute a charge through your bank before contacting us, your subscription will be suspended pending resolution. To avoid chargebacks, please contact us first at billing@calforge.tech for any billing disputes.

4. How to Request a Refund

To request a refund, contact us at refunds@calforge.tech with:

• Your account email address
• Transaction ID (found in your confirmation email)
• Reason for the refund request

We respond within 2 business days and process eligible refunds within 5-10 business days.

5. Legal Rights

Statutory withdrawal or refund rights (such as the EU/UK 14-day cooling-off period) are preserved where applicable by law.